Lakeside Software Named a Leader in ISG’s Provider Lens™ Evaluations for Digital Employee Experience and AI-Enabled Digital Workplace Solutions 2025

Global Highlights Include SysTrack’s Deep Visibility, AI-Driven Insights, and Customer-Centric Innovation

BOSTON, Oct. 22, 2025 (GLOBE NEWSWIRE) -- For the third consecutive year, Lakeside Software, the industry-leading digital employee experience company, has been recognized as a Leader by global technology research and advisory firm Information Services Group (ISG) in its 2025 Provider Lens^™ evaluations for Digital Employee Experience (DEX) Solutions. Additionally, the company earns Leader status in ISG’s inaugural AI-Enabled Digital Workplace Solutions report. These honors reflect Lakeside’s comprehensive product and service offerings, strong market presence, and innovative approach to workplace technology.

“Lakeside Software is a DEX leader with its AI-powered SysTrack platform, deep telemetry, predictive analytics, and automation,” said Bruce Guptill, ISG Analyst and Adviser. “Strategic investments, partner ecosystem expansion, and planned M&A expansion enhance its global digital experience management.”

Lakeside’s dual recognition underscores its commitment to delivering end-to-end visibility and AI-driven solutions that improve employee experiences, optimize IT operations, and drive measurable business outcomes.

Digital Employee Experience (DEX) Strengths:

Platform capabilities and vision: Lakeside’s SysTrack platform provides deep visibility into digital environments, collecting over 10,000 data points every 15 seconds from endpoints. Its AI-driven engine powers predictive analytics, enabling proactive issue resolution and seamless DEX.
Differentiation and value delivery: With over 1,200 sensors and 220+ automations, Lakeside’s DEX solutions enable predictive issue resolution, self-help capabilities, and alignment of technology investments with business outcomes.
Investments and innovation: Recent enhancements include the SysTrack Mobile Experience and expanded macOS automation packs. Lakeside has also advanced anomaly detection, API integrations, and AI-powered remediation, reinforcing its focus on intelligent IT operations and automation.
Market presence and strategy: Lakeside supports global enterprises with broad OS and device coverage, including Windows, macOS, Linux, and Android. Its strategy emphasizes persona-based DEX, integration with ITSM tools such as ServiceNow, and alignment with Gartner’s DEX blueprint.

AI-Enabled Digital Workplace Strengths:

AI integration and automation: SysTrack integrates AI across VDI, DaaS, MDM, and UEM environments, using over 1,300 sensors to collect 10,000 data points every 15 seconds. This supports predictive analytics, automated issue resolution, and proactive IT management.
Intelligent support and self-service: The SysTrack Intelligence Package includes GenAI and virtual assistants that guide IT teams via natural language queries and automated troubleshooting. Integrated with platforms such as Moveworks, it delivers proactive alerts and self-service capabilities via Slack and Teams, improving help desk efficiency and end-user satisfaction.
Security and predictive analytics: AI-powered anomaly detection and adaptive security mechanisms allow Lakeside to identify threats, enforce compliance, and predict potential disruptions before they occur.
Global enterprise adoption and scalability: Lakeside supports clients across a range of industries, including finance, law, healthcare, and aviation.

“Being named a Leader in both Digital Employee Experience and AI-Enabled Digital Workplace Solutions by ISG reflects our commitment to customer success and innovation,” said Michael Schumacher, CEO, Lakeside Software. “With our AI-driven SysTrack platform, IT teams gain the insights they need to proactively optimize technology performance, right-size devices, and resolve issues, ensuring seamless, high-quality experiences for employees everywhere, whether remote or on multiple devices.”

Recognized among 40 providers evaluated globally, these back-to-back honors underscore Lakeside’s ongoing commitment to setting the standard for intelligent IT operations, enabling enterprises worldwide to transform employee experiences, drive efficiency, and future-proof their digital workplaces.

For more information, download the full ISG report here.

About Lakeside Software

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry’s most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.

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Brittany Frey | brittany@haysfreypr.com

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